Epson iPrint for Android - Frequently Asked Questions

Epson® iPrint for Android allows you to print quality photos wirelessly from your Android phone or device to Epson's range of Wi-Fi-enabled printers. Simply visit the Android Market and download Epson iPrint for Android - it's free.

Epson iPrint for Android allow you to print photos is also allows you to print documents and webpages. Access, print and save your files on your device and you can also scan your files to your device or send via email

Epson iPrint for Android allows you to print anytime to your nearby wireless Epson printer.

Key Features

  • Print, scan, and share directly from your Android device
  • Print photos, PDFs and Microsoft Office documents such as Word, Excel and PowerPoint
  • Print your email attachments and stored files
  • Access and print your online files from Box.net, Dropbox and Evernote
  • Use the built-in web browser to find the webpage you want to print
  • Configure your print options including paper size and type, number of copies and page range.
  • Scan from your Epson all-in-one and share your file (save to your device, send via email or save online)
  • Check your printer's status and ink levels
  • Get help with a built-in FAQ section

Advanced Features

  • Choose and print multiple photos
  • Print with and without borders
  • Switch between colour or monochrome printing
  • Choose from different scanning resolutions and image types
  • Optimize print quality
  • Buy ink and supplies for your printer

Epson iPrint for Android makes printing easy and convenient. Print directly to a wide variety of Epson printers within your wireless network.

Epson Printers Supported*

  • View the list of printers and then click on the model of printer for more details.

    *Not all models may be available in your country.

 

 

QUESTIONS:

Error Messages
1. I get a CD/DVD not set correctly message when I try to print. What should I do?
2. I get a Cassette tray is not installed correctly message when I print. What should I do?
3. I get a Ink cover open message when I print. What should I do?
4. I get a Page not printed or Multi-page message when I print. What should I do?
5. I get a Printer Cover message when I print. What should I do?
6. I get a Scanner Cover Open or Scanner Unit Open message when I try to scan. What should I do?
7. I get a Service Required message when I print. What should I do?
8. I get an Incorrect Paper Size message when I print. What should I do?
9. I get an Out of memory message when I try to scan. What should I do?

How To
1. How do I save my scanned files to an online storage service?
2. How do I view stored photos in the app?

Product Information
1. Does the app support Google Docs?
2. How many web pages can I bookmark?
3. How many web pages can I bookmark?
4. How much is it?
5. What is the Web Page Print option?
6. What is the maximum amount of searches the history can display?
7. What is the maximum supported file size?
8. Where can I find FAQs or online assistance for the app?
9. Where can I get the app?
10. Which Android OS does the app support?
11. Which Epson printers does the app support?
12. Which file type can I save a scanned image to?
13. Which file types are supported by the app?
14. Which languages does it support?
15. Which maintenance functions are supported?
16. Which options are available after I scan a document?
17. Which print options can I control in the app?
18. Which printer connection type does it support?
19. Which scan settings can I select in the app?

Solve a Problem
1. Some of my Microsoft Word, Microsoft Excel or Microsoft PowerPoint documents do not print correctly. What should I do?

ANSWERS:

Error Messages
1. I get a CD/DVD not set correctly message when I try to print. What should I do?
 The app does not support CD/DVD printing. Make sure the CD/DVD tray/cover is closed prior to printing.
 
________________              ________________
 
2. I get a Cassette tray is not installed correctly message when I print. What should I do?
 Install the cassette tray, then press Start on the printer.
 
________________              ________________
 
3. I get a Ink cover open message when I print. What should I do?
 Make sure the ink cover and/or the scanner is securely closed before printing.
 
________________              ________________
 
4. I get a Page not printed or Multi-page message when I print. What should I do?
 Check the following:

  • Make sure there is no paper jammed in the printer.
  • Make sure the paper is loaded correctly in the printer.
  • Make sure the correct paper size is loaded in the printer.
 
________________              ________________
 
5. I get a Printer Cover message when I print. What should I do?
 Make sure all covers on the product are closed before you print. If that doesn't help, contact Epson support.
 
________________              ________________
 
6. I get a Scanner Cover Open or Scanner Unit Open message when I try to scan. What should I do?
 Make sure your product's scanner cover is securely closed. If that doesn't help, contact Epson support.
 
________________              ________________
 
7. I get a Service Required message when I print. What should I do?
 Contact Epson support for assistance.
 
________________              ________________
 
8. I get an Incorrect Paper Size message when I print. What should I do?
 Make sure paper is loaded in the printer and make sure the correct paper size is selected in the app.
 
________________              ________________
 
9. I get an Out of memory message when I try to scan. What should I do?
 Your device does not have enough memory to store the file. You'll need to free up space on your device to save the file.
 
________________              ________________
 

How To
1. How do I save my scanned files to an online storage service?
 Do the following:

Note: You'll need to have an an online storage service setup before you can save a file to it. Evernote, Dropbox, or Box.net are supported services.
  1. Open the app.

  2. Tap Scan.

  3. Tap Scan, then tap Save.

  4. Select Evernote, Dropbox, or Box.net.

 
________________              ________________
 
2. How do I view stored photos in the app?
 Do the following:
  1. Open the app

  2. Tap Photo, then select your photo.
 
________________              ________________
 

Product Information
1. Does the app support Google Docs?
 No.
 
________________              ________________
 
2. How many web pages can I bookmark?
 10.
 
________________              ________________
 
3. How many web pages can I bookmark?
 10
 
________________              ________________
 
4. How much is it?
 It's free.
 
________________              ________________
 
5. What is the Web Page Print option?
 You can print web pages with this option.
 
________________              ________________
 
6. What is the maximum amount of searches the history can display?
 10, if you exceed the maximum, old history will be replaced with the latest search.
 
________________              ________________
 
7. What is the maximum supported file size?
 1MB
 
________________              ________________
 
8. Where can I find FAQs or online assistance for the app?
 Open the app, then tap the information button.
 
________________              ________________
 
9. Where can I get the app?
 You can download it from the Android Market.

Download here.
 
________________              ________________
 
10. Which Android OS does the app support?
 Android OS ver 2.2 and above.
 
________________              ________________
 
11. Which Epson printers does the app support?
 

Epson Printers Supported*

  • Epson Stylus Office TX510FN
  • Epson Stylus Office TX600FW
  • Epson Stylus Office TX610FW
  • Epson Stylus Photo TX700W
  • Epson Stylus Photo TX710W
  • Epson Stylus Photo TX800FW
  • Epson Stylus Photo TX810FW
  • Epson Artisan 725
  • Epson Artisan 730
  • Epson Artisan 835
  • Epson Artisan 837


  • Epson Stylus NX420
  • Epson Stylus NX430
  • Epson Stylus TX550W


  • Epson WorkForce 325
  • Epson WorkForce 525
  • Epson Workforce 625
  • Epson WorkForce 630
  • Epson WorkForce 633
  • Epson WorkForce 840
  • Epson WorkForce Pro WP-4530
  • Epson WorkForce Pro WP-4540
  • Epson Stylus Photo R2000
  • Epson Stylus Photo R3000


*Not all models may be available in your country.
 
________________              ________________
 
12. Which file type can I save a scanned image to?
 JPEG and PDF.
 
________________              ________________
 
13. Which file types are supported by the app?
 JPEG.
 
________________              ________________
 
14. Which languages does it support?
 It supports: Japanese, English, French, Italian, German, Spanish, Portuguese, Dutch, Korean, Simplified Chinese, and Traditional Chinese.
 
________________              ________________
 
15. Which maintenance functions are supported?
 Head cleaning and a nozzle check.
 
________________              ________________
 
16. Which options are available after I scan a document?
 You can do the following:
  • Print, mail, or save a file.
  • Store the file in an online storage service. The following are supported: Evernote, Dropbox, Google Docs, or Box.net (account required).
  • Open the file with another Android app.
 
________________              ________________
 
17. Which print options can I control in the app?
 See below:

Print Settings Option
Paper size *
Media type *
Layout Borders, Borderless
Print quality Draft, Standard, Best*
Paper source Automatic, ADF (Advanced setting)
Color Color, Monochrome (Advanced setting)
Copies Maximum 30
Print Date Yes, No
Printing Range Start page# to End page# (not supported with image printing)
Brightness -50 to +50
Contrast -50 to +50
Saturation -50 to +50


* This option is product-dependant. It will display the options that your product supports.
 
________________              ________________
 
18. Which printer connection type does it support?
 Wi-Fi (Ad hoc is not supported).
 
________________              ________________
 
19. Which scan settings can I select in the app?
 The settings are product dependent. The app supports the following: (varies by product)

Resolution 75 dpi, 150 dpi, 300 dpi
Image type Color, Grayscale, Black & White
Source Document table, ADF
2-sided scanning Yes, No
Brightness 0 to 255
Gamma 1.0, 1.8
 
________________              ________________
 

Solve a Problem
1. Some of my Microsoft Word, Microsoft Excel or Microsoft PowerPoint documents do not print correctly. What should I do?
 Sometimes these file types may not display or print correctly, try converting the file to a PDF, then print it.
 
________________              ________________