Epson iPrint for Android - Frequently Asked Questions

Epson® iPrint for Android allows you to print quality photos wirelessly from your Android phone or device to Epson's range of Wi-Fi-enabled printers. Simply visit the Android Market and download Epson iPrint for Android - it's free.

Epson iPrint for Android allow you to print photos is also allows you to print documents and webpages. Access, print and save your files on your device and you can also scan your files to your device or send via email

Epson iPrint for Android allows you to print anytime to your nearby wireless Epson printer.

Key Features

  • Print, scan, and share directly from your Android device
  • Print photos, PDFs and Microsoft Office documents such as Word, Excel and PowerPoint
  • Print your email attachments and stored files
  • Access and print your online files from Box.net, Dropbox and Evernote
  • Use the built-in web browser to find the webpage you want to print
  • Configure your print options including paper size and type, number of copies and page range.
  • Scan from your Epson all-in-one and share your file (save to your device, send via email or save online)
  • Check your printer's status and ink levels
  • Get help with a built-in FAQ section

Advanced Features

  • Choose and print multiple photos
  • Print with and without borders
  • Switch between colour or monochrome printing
  • Choose from different scanning resolutions and image types
  • Optimize print quality
  • Buy ink and supplies for your printer

Epson iPrint for Android makes printing easy and convenient. Print directly to a wide variety of Epson printers within your wireless network.

Epson Printers Supported*

  • View the list of printers and then click on the model of printer for more details.

    *Not all models may be available in your country.

 

 

QUESTIONS:

Error Messages
1. I get a CD/DVD not set correctly message when I try to print. What should I do?
2. I get a Cassette tray is not installed correctly message when I print. What should I do?
3. I get a Ink cover open message when I print. What should I do?
4. I get a Page not printed or Multi-page message when I print. What should I do?
5. I get a No Scanner Found, No Printer Found, General Error or Communication Error message when I try to scan. What should I do?
6. I get a Printer Cover message when I print. What should I do?
7. I get a Scanner Cover Open or Scanner Unit Open message when I try to scan. What should I do?
8. I get a Service Required message when I print. What should I do?
9. I get an Incorrect Paper Size message when I print. What should I do?
10. I get an Out of memory message when I try to scan. What should I do?
11. I see the message Error while writing when I try to save a photo to a memory card or USB drive that is connected to my product. What should I do?

How To
1. How do I save my scanned files to an online storage service?
2. How do I view stored photos in the app?
3. How can I print documents from an Online Storage service with the app?
4. How do I install Epson Creative Print from Epson iPrint?
5. How do I print content in my Google Docs account?
6. How do I print email with the app?
7. How do I use my product's automatic document feeder (ADF) to scan?
8. I can no longer access Google services with Epson iPrint for Android. What's wrong?
9. What are the Local, Manual IP and Remote options in the Select Printer menu?
10. How do I print to a Remote Printer?
11. How do I print web pages with the app?

Product Information
1. Can I scan with the app?
2. Does the app support Google Docs?
3. Can I use Microsoft SkyDrive with Android OS v2.2?
4. How many web pages can I bookmark?
5. Does the app have any limitations?
6. How much is it?
7. What is the Web Page Print option?
8. What is the maximum amount of searches the history can display?
9. Is it possible to print a Nozzle Check Pattern with EPSON Stylus Photo R2000 or EPSON Stylus Photo R3000?
10. What are the Local, Manual IP and Remote options in the Select Printer menu?
11. What can I do with the More Apps option?
12. What is the maximum supported file size?
13. What scan resolutions are supported?
14. What do I need to use Microsoft SkyDrive in iPrint?
15. What does the Access to Memory Device option do?
16. What does the Copy option do?
17. What is the application's file size?
18. What is the difference between EPSON iPrint for Android and iOS?
19. What is the difference between version 4.0 and 3.x?
20. Where can I find FAQs or online assistance for the app?
21. Where can I get the app?
22. Which Android OS does the app support?
23. Which Epson printers does the app support?
24. Which file type can I save a scanned image to?
25. Which file types are supported by the app?
26. Which options are available after I scan a document?
27. Will the Print Settings I select in either Epson Creative Print or Epson iPrint apply to both apps at the same time?
28. Which languages does it support?
29. Which maintenance functions are supported?
30. Which options are available after I scan a document?
31. Which print options can I control in the app?
32. Which printer connection type does it support?
33. Which scan settings can I select in the app?

Solve a Problem
1. Some of my Microsoft Word, Microsoft Excel or Microsoft PowerPoint documents do not print correctly. What should I do?
2. I can no longer access Google services with Epson iPrint for Android. What's wrong?
3. I can't open my PowerPoint presentation in iPrint for Android 2.0.0. What should I do?
4. I get a CD/DVD not set correctly message when I try to print. What should I do?
5. I see the message Error while writing when I try to save a photo to a memory card or USB drive that is connected to my product. What should I do?
6. Sometimes a black line prints when I print a PDF that was created from a scan in iPrint for Android 2.0.0. What should I do?
7. The app doesn't detect my scanner. What should I do?
8. When I use the Web Page Print option, part of the header or Web page does not print. What should I do?

ANSWERS:

Error Messages
1. I get a CD/DVD not set correctly message when I try to print. What should I do?
 The app does not support CD/DVD printing. Make sure the CD/DVD tray/cover is closed prior to printing.
 
________________              ________________
 
2. I get a Cassette tray is not installed correctly message when I print. What should I do?
 Install the cassette tray, then press Start on the printer.
 
________________              ________________
 
3. I get a Ink cover open message when I print. What should I do?
 Make sure the ink cover and/or the scanner is securely closed before printing.
 
________________              ________________
 
4. I get a Page not printed or Multi-page message when I print. What should I do?
 Check the following:

  • Make sure there is no paper jammed in the printer.
  • Make sure the paper is loaded correctly in the printer.
  • Make sure the correct paper size is loaded in the printer.
 
________________              ________________
 
5. I get a No Scanner Found, No Printer Found, General Error or Communication Error message when I try to scan. What should I do?
 Do the following:
  1. Open the app.


  2. Turn the product on (make sure it doesn't indicate an error and if the product was turned off during printing, cancel the print job).


  3. Tap Scan, tap , then tap .


  4. Select your product, then tap Done. If you don't see your product listed, make sure your mobile device is on the same network as your product.
 
________________              ________________
 
6. I get a Printer Cover message when I print. What should I do?
 Make sure all covers on the product are closed before you print. If that doesn't help, contact Epson support.
 
________________              ________________
 
7. I get a Scanner Cover Open or Scanner Unit Open message when I try to scan. What should I do?
 Make sure your product's scanner cover is securely closed. If that doesn't help, contact Epson support.
 
________________              ________________
 
8. I get a Service Required message when I print. What should I do?
 Contact Epson support for assistance.
 
________________              ________________
 
9. I get an Incorrect Paper Size message when I print. What should I do?
 Make sure paper is loaded in the printer and make sure the correct paper size is selected in the app.
 
________________              ________________
 
10. I get an Out of memory message when I try to scan. What should I do?
 Your device does not have enough memory to store the file. You'll need to free up space on your device to save the file.
 
________________              ________________
 
11. I see the message Error while writing when I try to save a photo to a memory card or USB drive that is connected to my product. What should I do?
 Set up the File Sharing feature by doing the following on your product's control panel: Setup > File Sharing Setup, then Wi-Fi/Network.
 
________________              ________________
 

How To
1. How do I save my scanned files to an online storage service?
 Do the following:

Note: You'll need to have an an online storage service setup before you can save a file to it. Evernote, Dropbox, Box.net and Microsoft SkyDrive are supported services.

  1. Open the app.


  2. Tap Scan.


  3. Tap Scan, then tap Save.


  4. Select Evernote, Dropbox, Box.net or Microsoft SkyDrive.
 
________________              ________________
 
2. How do I view stored photos in the app?
 Do the following:
  1. Open the app

  2. Tap Photo, then select your photo.
 
________________              ________________
 
3. How can I print documents from an Online Storage service with the app?
 Do the following:

  1. Make sure your mobile device and printer are connected to the same Network (SSID).
  2. Launch the app.
  3. Tap Online Storage.
  4. Tap your Online Storage service.
  5. Sign into your account.
  6. Select a document to print.
  7. Tap , then make sure your printer is selected.
  8. Tap Done.
  9. Tap Print.
 
________________              ________________
 
4. How do I install Epson Creative Print from Epson iPrint?
 From iPrint, tap More Apps, then Install. You'll be taken to the Epson Creative Print page in Google Play, then select Install.
 
________________              ________________
 
5. How do I print content in my Google Docs account?
 Do the following:

  1. Make sure your mobile device and printer are connected to the same Network (SSID).


  2. Install the latest version of Epson iPrint if it's not already installed.


  3. Tap .


  4. Select your printer.


  5. Tap Online Storage.


  6. Tap Google Docs.


  7. Sign into Google Docs.


  8. Open the folder and the document you would like to print.


  9. Tap Print.
 
________________              ________________
 
6. How do I print email with the app?
 EPSON iPrint 1.20x for Android does not support email printing at this time.
 
________________              ________________
 
7. How do I use my product's automatic document feeder (ADF) to scan?
 Do the following:

  1. Open the app.


  2. Tap Scan, then tap , then tap .


  3. Tap Source, tap ADF, then tap Done.
 
________________              ________________
 
8. I can no longer access Google services with Epson iPrint for Android. What's wrong?
 Epson Support is aware of the issue and has taken steps to correct the problem. To take complete advantage of Google Services, you'll need to do the following:
  1. Update your Android device operating system to version 2.2 (Froyo) or later (see your device documentation for further information).
  2. Install or download Epson iPrint 3.1.2 from the Google Play Store.
  3. Make sure Google Play Services is installed on your Android device (for devices running Android operating system version 3 or lower).
  4. Note: Devices running Android operating system 4.0 (Ice Cream Sandwich) or later already have Google Play Services installed by default.

You should now be able to access Google Services on your device with Epson iPrint for Android.

 
________________              ________________
 
9. What are the Local, Manual IP and Remote options in the Select Printer menu?
 See below.

Local   This option lets you print to a printer connected to your current network.
Manual IP   This option lets you print to a printer that's on your local network by entering its IP address.
Remote   This option lets you print to a Epson Connect-enabled printer that's been set up with Epson Connect.

For information on Epson Connect solutions or supported products, see our Epson Connect Solutions page.

 
________________              ________________
 
10. How do I print to a Remote Printer?
 Follow the steps below:
  1. Launch the app.
  2. Tap the Maintenance button.
  3. Tap Printer, Remote, then Add.
  4. Select the printer name form the list.
  5. Tap Next and type the Remote Printer's email address in the box.
 
________________              ________________
 
11. How do I print web pages with the app?
 Do the following:

  1. Make sure your mobile device and printer are connected to the same Network (SSID).
  2. Launch iPrint.
  3. Tap Web Page Print.
  4. Find the web page you would like to print.
  5. Tap Print.
 
________________              ________________
 

Product Information
1. Can I scan with the app?
  Yes (if your product is supported). The app will save files as a JPEG file or PDF (with version 2.0.0).
 
________________              ________________
 
2. Does the app support Google Docs?
 Yes. The following online storage services are supported: Evernote, Dropbox, Google Docs, Box.net and Microsoft SkyDrive (account required).
 
________________              ________________
 
3. Can I use Microsoft SkyDrive with Android OS v2.2?
 Sorry it's not supported.
 
________________              ________________
 
4. How many web pages can I bookmark?
 10
 
________________              ________________
 
5. Does the app have any limitations?
 Yes, the app can not perform a rotational display.
 
________________              ________________
 
6. How much is it?
 It's free.
 
________________              ________________
 
7. What is the Web Page Print option?
 You can print web pages with this option.
 
________________              ________________
 
8. What is the maximum amount of searches the history can display?
 10, if you exceed the maximum, old history will be replaced with the latest search.
 
________________              ________________
 
9. Is it possible to print a Nozzle Check Pattern with EPSON Stylus Photo R2000 or EPSON Stylus Photo R3000?
 Yes
 
________________              ________________
 
10. What are the Local, Manual IP and Remote options in the Select Printer menu?
 See below.

Local This option lets you print to a printer connected to your current network.
Manual IP This option lets you print to a printer that's on your local network by entering its IP address.
Remote This option lets you print to a Epson Connect-enabled printer that's been set up with Epson Connect.

For information on Epson Connect solutions or supported products, see our Epson Connect Solutions page.

 
________________              ________________
 
11. What can I do with the More Apps option?
 It makes it easy to install other Epson recommended Apps from Google Play.
 
________________              ________________
 
12. What is the maximum supported file size?
 20MB
 
________________              ________________
 
13. What scan resolutions are supported?
 75 dpi, 150 dpi and 300 dpi.
 
________________              ________________
 
14. What do I need to use Microsoft SkyDrive in iPrint?
 You'll need a Microsoft SkyDrive account with a login ID and password.
 
________________              ________________
 
15. What does the Access to Memory Device option do?
 You can copy photos to and from a memory card or smart device to your product's USB port or memory card slot(s).

Note: Only JPG files are supported.
 
________________              ________________
 
16. What does the Copy option do?
 You can select your product's copy settings and start a copy from your smart device.
 
________________              ________________
 
17. What is the application's file size?
 See the table below.

iPrint
Version
File Size
1.3.0
4.1MB
2.0.0
7.7MB
 
________________              ________________
 
18. What is the difference between EPSON iPrint for Android and iOS?
 The Android version does not support Document Printing.
 
________________              ________________
 
19. What is the difference between version 4.0 and 3.x?
 The following additions and changes were made to Epson iPrint 4.0. New for iPrint 4.0
  • Control Copy options*
  • Transfer photos from a memory card or USB drive to a mobile device*
  • Choose a printer by entering its IP address
  • Built-in How to tutorial
  • Support for Microsoft SkyDrive
  • The ability to register your printer from the app
Changes for iPrint 4.0
  • Your selected product will appear on the home screen
  • Seamless switching between printing and scanning
  • The default paper size for photos is 4"x6" and Letter for documents
* Not available on all products
 
________________              ________________
 
20. Where can I find FAQs or online assistance for the app?
 Open the app, then tap the information button.
 
________________              ________________
 
21. Where can I get the app?
 You can download it from the Android Market.

Download here.
 
________________              ________________
 
22. Which Android OS does the app support?
 Any Android Smartphone/Tablet PC with OS Ver.2.2 or later.
 
________________              ________________
 
23. Which Epson printers does the app support?
 

For information on Epson Connect solutions or supported products, see our Epson Connect Printer Compatibility Chart page.

 
________________              ________________
 
24. Which file type can I save a scanned image to?
 JPEG and PDF.
 
________________              ________________
 
25. Which file types are supported by the app?
 With version 2.0.0, JPEG and PDF.
 
________________              ________________
 
26. Which options are available after I scan a document?
 You can do the following:

  • Print, Mail, or Save a file.
  • Store the file in an online storage service. The following are supported: Evernote, Dropbox, Google Docs, Box.net and Microsoft SkyDrive (account required).
  • Open the file with another Android app.
 
________________              ________________
 
27. Will the Print Settings I select in either Epson Creative Print or Epson iPrint apply to both apps at the same time?
 No. You'll need to select the Print Settings in each app individually.
 
________________              ________________
 
28. Which languages does it support?
 It supports: Japanese, English, French, Italian, German, Spanish, Portuguese, Dutch, Korean, Simplified Chinese, and Traditional Chinese.
 
________________              ________________
 
29. Which maintenance functions are supported?
 Head cleaning and a nozzle check.
 
________________              ________________
 
30. Which options are available after I scan a document?
 You can do the following:
  • Print, mail, or save a file.
  • Store the file in an online storage service. The following are supported: Evernote, Dropbox, Google Docs, or Box.net (account required).
  • Open the file with another Android app.
 
________________              ________________
 
31. Which print options can I control in the app?
 See below:

Print Settings Option
Paper size *
Media type *
Layout Borders, Borderless
Print quality Draft, Standard, Best*
Paper source Automatic, ADF (Advanced setting)
Color Color, Monochrome (Advanced setting)
Copies Maximum 30
Print Date Yes, No
Printing Range Start page# to End page# (not supported with image printing)
Brightness -50 to +50
Contrast -50 to +50
Saturation -50 to +50


* This option is product-dependant. It will display the options that your product supports.
 
________________              ________________
 
32. Which printer connection type does it support?
 Wi-Fi (Ad hoc is not supported).
 
________________              ________________
 
33. Which scan settings can I select in the app?
 The settings are product dependent. The app supports the following: (varies by product)

Resolution 75 dpi, 150 dpi, 300 dpi
Image type Color, Grayscale, Black & White
Source Document table, ADF
2-sided scanning Yes, No
Brightness 0 to 255
Gamma 1.0, 1.8
 
________________              ________________
 

Solve a Problem
1. Some of my Microsoft Word, Microsoft Excel or Microsoft PowerPoint documents do not print correctly. What should I do?
 Sometimes these file types may not display or print correctly, try converting the file to a PDF, then print it.
 
________________              ________________
 
2. I can no longer access Google services with Epson iPrint for Android. What's wrong?
 Epson Support is aware of the issue and has taken steps to correct the problem. To take complete advantage of Google Services, you'll need to do the following:
  1. Update your Android device operating system to version 2.2 (Froyo) or later (see your device documentation for further information).
  2. Install or download Epson iPrint 3.1.2 from the Google Play Store.
  3. Make sure Google Play Services is installed on your Android device (for devices running Android operating system version 3 or lower).
  4. Note: Devices running Android operating system 4.0 (Ice Cream Sandwich) or later already have Google Play Services installed by default.

You should now be able to access Google Services on your device with Epson iPrint for Android.

 
________________              ________________
 
3. I can't open my PowerPoint presentation in iPrint for Android 2.0.0. What should I do?
 Save your presentation as a PDF instead of a .ppt or .pptx file. The .ppt or .pptx file types are not compatible with the app.
 
________________              ________________
 
4. I get a CD/DVD not set correctly message when I try to print. What should I do?
 The app does not support CD/DVD printing. Make sure the CD/DVD tray/cover is closed prior to printing.
 
________________              ________________
 
5. I see the message Error while writing when I try to save a photo to a memory card or USB drive that is connected to my product. What should I do?
 Set up the File Sharing feature by doing the following on your product's control panel: Setup > File Sharing Setup, then Wi-Fi/Network.
 
________________              ________________
 
6. Sometimes a black line prints when I print a PDF that was created from a scan in iPrint for Android 2.0.0. What should I do?
 When this happens, save (or convert) the PDF as a JPG before printing it. Epson is working on resolving the issue.
 
________________              ________________
 
7. The app doesn't detect my scanner. What should I do?
 Try the following:
  1. Open the app.


  2. Turn your scanner on (make sure it doesn't indicate an error).


  3. Tap Scan, tap , then tap .


  4. Select your scanner, then tap Done. If you don't see your scanner listed, make sure your mobile device is on the same network as your scanner.
 
________________              ________________
 
8. When I use the Web Page Print option, part of the header or Web page does not print. What should I do?
 This is caused by the format of the web page and therefore cannot be changed.
 
________________              ________________