Large Format Solvent Printer Warranty

Australian Consumer Law Prescribed Statement
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Introduction
This Express Warranty is in addition to other rights or remedies that You may have under the ACL in relation to your product.

Definitions

In this warranty:

  1. "ACL" means the Competition and Consumer Act 2010 and Regulations.
  2. "Consumables" include (without limitation) ink cartridges, paper, maintenance tanks, cleaning pads, cutter blades, pump cap assembly, flushing box, wiper blades, paper feed rollers and cleaning unit.
  3. "End User" means the first purchaser of a Product from a Stockist.
  4. "Epson Australia" means Epson Australia Pty Ltd ABN 91 002 625 783.
  5. "Epson Preferred Warranty" means a priority warranty service program with additional benefits beyond the Standard Express Warranty as described below.
  6. "Explanatory Notes" means the notes attached to and to be read in conjunction with this warranty.
  7. "Genuine" means manufactured by or for a member of the Seiko-Epson group of companies.
  8. "Installation Date" means the date of installation of a Product at the premises of an End User by a Service Agent.
  9. "Life Expectancy" means the estimated proper period of normal operation of a Part.
  10. "Onsite" means at your business premises in Australia.
  11. "Part" means a component of a Product.
  12. "Factory Second" means a Product expressly sold by Epson Australia as a second.
  13. "Product" means a Genuine Large Format Solvent Printer supplied new by Epson Australia, being one of the following models:-
    • Epson Stylus Pro GS6000
  14. "Preventative Maintenance" means Epson's recommended routine Product maintenance schedule (as set out in the Epson Service Record Book supplied with the Product) at the cost of the End User, the current details of which are set out in the Explanatory Notes.
  15. "Proof of Purchase" means a legible copy of your purchase receipt or invoice for the Product.
  16. "Marketing Initiative" includes any competition or promotion initiated by Epson Australia relating to a Product.
  17. "Purchase Date" means the date of a Product’s first purchase from a Stockist.
  18. "Service Agent" means a person or company authorized by Epson Australia to repair a Product.
  19. “Standard Express Warranty” means the Product warranty described below
  20. "Stockist" means an authorized Epson PRO Graphics solvent ink dealer as listed on www.epson.com.au/prographics/wheretobuy
  21. "Warranty" means the Standard Express Warranty and Epson Preferred Warranty where applicable.
  22. "You" means the End User and "your" has a corresponding meaning.


Express Warranty Terms
Epson Australia offers an Onsite Express Warranty on your Product subject to the following conditions.

Epson Australia warrants that your Product will be free from any defect in materials or workmanship for one (1) year (or, in case of a Factory Second, for six (6) months) after your Purchase Date.

At its discretion, Epson Australia will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant Express Warranty period.

A Stockist who sells a Product to you has no authority from Epson Australia to give you any additional Express Warranty or guarantee in relation to your Product or to make any statement (other than what is contained in the Specifications) about:

  1. a Product's performance or fitness for any specific purpose; or
  2. the currency or application of any Marketing Initiative.

Epson Australia will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) Epson Australia will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.

This warranty includes all Parts (excluding consumables and Parts that have reached or exceeded their life expectancy as shown in the Explanatory Notes) and labour.

At its discretion, Epson Australia will either repair or replace a Product (with a Product to substantially the same or superior specifications) if it is found, on inspection by Epson or a Service Agent, to have any defect as outlined above. In the event that Epson chooses to replace a Product, only the unexpired balance of the Warranty for the replaced Product will carry over to the replacement Product.

All warranty claims must be approved by Epson before any warranty service work is performed. No such warranty service work can be performed except by a Service Agent.

Repair work under the Standard Express Warranty (other than Preventative Maintenance) will be carried out free of charge.

Epson Preferred Warranty
You will be entitled to extend your Standard Express Warranty by an additional two years for a total of three years which will include all Parts (excluding consumables and Parts that have reached or exceeded their life expectancy) labour, priority job placement and priority phone support, as detailed below but only on condition that you have complied with all the following additional requirements:-

  1. Your Product receives Preventative Maintenance every six months computed from date of installation. If you are located outside the regular Epson Service radius, (meaning what?) then the Service Agent’s reasonable cost of travel and accommodation will be payable by you;

  2. You conduct routine User maintenance in accordance with the Product’s user guide;

  3. You keep the Epson Service Record Book (supplied with the Product) up-to-date with details of the dates of Preventative Maintenance carried out and it is presented at the time of any warranty service for validation purposes by the Service Agent;
  4. You only use Genuine Solvent Ink purchased from a Stockist;.and

  5. You register The Product with Epson at www.epson.com.au/prographics within 7 days from the date of installation.


Your Standard Express Warranty will not be affected if you fail to comply with the additional conditions of the Epson Preferred Warranty.

Epson shall have the right to require evidence that your Epson Service Record Book has been validated by a Service Agent before accepting a Preferred Warranty claim.

The Epson Preferred Warranty is for the benefit of the End User and is not transferable unless written approval is given by Epson before a proposed Product ownership change.

Epson may validate your use of Genuine Solvent Ink against the Product’s indicated ink usage and any other reasonable indicator.


Express Warranty Claim Procedure
To make a claim under this Express Warranty, you must:

  • First call Epson Australia Pro Graphics Support Centre (1300-131-928) to identify and rectify (if possible), Provide Proof of Purchase, and to show that this Warranty applies to your Product at the date of your claim.
  • Should Epson Australia identify that the problem causing the fault is not directly related to the Product then it reserves the right to redirect you to the authorised Stockist from which you purchased your product to assist in identifying and rectifying (if possible) any fault.
  • If you are entitled to Warranty Service and if your Product is located within an 80-kilometre radius of a Service Agent in the following Australian cities, being Sydney, Wollongong, Newcastle, Canberra, Melbourne, Hobart, Launceston, Brisbane, Cairns, Adelaide, Darwin and Perth, you will be entitled to receive Onsite warranty service.
  • If your Product is located outside this radius, you must either bear the cost and risk of having your Product delivered to and returned from a Service Agent for warranty service or pay the Service Agent’s reasonable travel and accommodation costs to provide you with on-site warranty service.
  • If a Service Agent provides on-site warranty service but finds that any fault is not directly related to a breach of this Warranty, you must pay its current service fee and its reasonable travel and accommodation costs on a return basis (if applicable) to provide you with on-site warranty service.

Express Warranty Application
This Warranty applies only:

  1. To a Product sold to You by Epson Australia or by a Stockist;
  2. If You use the Product for your private or business purposes; and
  3. You have not bought the Product for resale.

Express Warranty Exclusions
This Warranty will not apply if any of the following events occurs during the warranty period:

  1. A Product’s serial number or any rating label is removed or changed in any way;
  2. A Product is serviced, repaired or modified other than by a Service Agent;
  3. You have installed or used a Product contrary to the technical or operating guidelines recommended in the Epson Australia user guide or manual;
  4. A component Part of your product has reached or exceeded its Life Expectancy;
  5. A Product's malfunction or failure to perform to Epson Australia’s specifications results from:
     
  1. deliberate or accidental damage;
  2. neglect or modification; or
  3. the use of incorrect voltage or a power surge; or
  4. any form of computer virus; or
  5. use of non-Genuine Consumables, software, replacement parts, accessories and/or interfacing; or
  6. any parts require repair or replacement as a result of normal wear and tear, corrosion or stain.


Non-Genuine Items
If you use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant Express Warranty period, you may damage the Product and may consequently invalidate this Express Warranty and you may incur the cost of return travel, labour and parts for a Service Agent to repair or attempt to repair such damage.

Explanatory Notes:

Epson's Recommended Preventative Maintenance (PM) Schedule
1st PM: 6 months from installation date
2nd PM: 12 months from that date
3rd PM: 18 months from that date
4th PM: 24 months from that date
5th PM: 30 months from that date

Details of the company giving this warranty
Epson Australia Pty Ltd
3 Talavera Road, North Ryde, NSW 2113.
Phone 1300-131-928
Website: www.epson.com.au
Technical Downloads: http://tech.epson.com.au/

Hours of Operation
Monday through Friday from 8.30am to 6.00pm (AEST), excluding Public Holidays

Standard Service Response Rate
Epson Australia will use its best efforts to achieve an eight (8) working hour response time, being either by phone or on-site visit, on normal business days for warranty repair work.

Life Expectancy of Parts

Part Life Expectancy
Print Head As indicated by the printer on the control panel
Carriage Return Motor 460 million passes