Projector Warranty
In this warranty:
- “Act” means the Commonwealth Trade Practices Act 1974 as amended
- “Back to Base” means where delivery to and collection from service is at Your cost and risk
- “DOA” means Epson Australia's "Dead on Arrival" Policy for a Product, as described below.
- “Epson Australia” means Epson Australia Pty Ltd ABN 91 002 625 783
- "Factory Second" means a Product sold by Epson Australia as a second.
- “Genuine” means manufactured by a SEIKO-Epson group company
- “Lamp” means a projector lamp whether supplied in a Product or subsequently purchased
- “Product” means a projector (but excluding the Lamp) supplied new by Epson Australia
- “Purchase Date” means the date of first purchase from a Stockist or Epson Australia’s website
- “Service Agent” means an authorised Epson Australia Service Agent
- “Stockist” means an Epson Australia dealer, reseller or retailer
- “You” means the End User and “your” has a corresponding meaning.
Introduction
Subject to these conditions, Epson Australia offers the following Back to Base warranty on a Product.
This Warranty will not detract from any rights that may be available to you under the Act in relation to a Product.
A Stockist who sells a Product to You will act as principal and has no authority to give any additional warranty or guarantee in relation to a Product on behalf of Epson Australia.
Epson Australia will not be liable for any consequential loss, indirect or special damage arising from your use of a Product.
Warranty
Epson Australia warrants that a Product will be free from defects in materials or workmanship for the periods stated in the table below.
In the case of a Factory Second a six (6) months warranty as described above applies from its Purchase Date.
At its discretion, Epson Australia will repair or replace a Product, if it does not comply with this warranty.
Projector and Lamp Warranty
Epson Australia warrants that a projector and/or Lamp will function
properly as follows:
| Projector Models | Projector Warranty Period (Excluding Lamp) |
Lamp Warranty (When supplied with Projector) |
| EB-S6, EB-X6, EB-W6, EB-S7 EB-S8, EB-X8, EB-W8 EMP-X56, EMP-1810, EMP-1825 EB-1723, EB-1725, EB-1735W EMP-1710, EMP-1715 EMP-1810, EMP-1825 EB-1830, EB-1910, EB-1925W EB-G5100, EB-G5200W, EB-G5350 EH-TW450, EH-DM2, EH-DM3 EMP-TW700, EH-TW3000 EH-TW3500, EH-TW4000 EH-TW4500 |
2 Years |
6 Months or 750 hours** |
| EMP-83H, EMP-822H, EB-410W, EMP-6110 |
3 Years |
|
| EB-85, EB-824, EB-825, EB-826W, EB-85H, EB-824H, EB-825H, EB-826WH, EB-450W, EB-450We, EB-450Wi, EB-460, EB-460e | 12 Months or 750 hours** |
|
| EMP-TW2000*, EH-TW5000*, EH-TW5500* | 3 Years |
|
| EB-Z8000WU, EB-Z8050W | 4 Years |
12 Months or 750 hours** |
Lamp Models |
Lamp Warranty (When purchased separately) |
| Lamp Model codes ending L46 or above |
6mths or 750hrs** |
| Lamp Model codes ending L45 or below |
3mths or 500hrs** |
*In the case of EMP-TW2000, EH-TW5000 & EH-TW5500 models, a 3 year warranty
will apply to the Lamp, on condition that if Epson replaces a EMP-TW2000, EH-TW5000
or EH-TW5500 Lamp within the warranty period, the replacement Lamp will only
be covered by the un-expired balance of the original warranty period.
**Whichever comes first.
Dead On Arrival Policy
Epson's DOA Policy applies where:-
A Product is sold to you and fails or malfunctions within fourteen (14) days from your Purchase Date.
You must contact Epson's Customer Call Centre on 1300 361 054 to notify any alleged failure occurring within the initial fourteen (14) day period.
If Epson Australia confirms that a Product is DOA its Customer Call Centre will issue a technical reference number to quote to your Distributor or Dealer, who will in turn arrange for the Product to be replaced.
When lodging a DOA Product Return request with your Distributor or Dealer, you must include:
- Your Epson technical reference number
- Customer Proof of Purchase
- Product description & serial number
- Fault description
The DOA Product must be returned in its original packaging and with all its original components (including cables and manuals,) to Epson within thirty (30) days of a Technical Reference Number being issued.
Warranty Claim Procedure
To make a warranty claim, You must:
- First call Epson Australia’s Customer Call Centre on 1300 361 054 to notify the alleged defect;
- Return the Product, if warranty service is required, in its original packaging (or suitable alternative), to a Service Agent, as discussed with the Contact Centre; and
- Produce a copy of your purchase receipt, to show that this warranty applies
to the Product at the date of your claim.
Warranty Application
This Warranty applies only:
- To a Product purchased from an Australian stockist or via Epson Australia’s website;
- If you have used the Product for your own private or business purposes; and
- If you have not bought the Product for resale.
Warranty Exclusions
This Warranty will not apply if:
- A Product’s serial number or any rating label is removed or changed in any way;
- A Product is found to have been used in an excessively dusty environment;.
- A Product is repaired other than by a Service Agent;
- You have used a Product contrary to any recommended handling or storage guidelines in its user guide;
- If a Product is found to have been used continuously during its warranty period;
- A Product’s malfunction or failure results from deliberate or accidental damage, neglect, modification, incorrect voltage, power surges or your use of non-Genuine Lamps, replacement parts or accessories; or
- During projection, some points (dots) may appear lit at all times, or they may be dark at all times. This is caused by the characteristics of the LCD panel, and is not a sign of a malfunction. The LCD panel is manufactured using extremely high-precision technology. However, black dots may appear on the panel, or some red, blue or green dots may light extremely brightly at times. Furthermore, sometimes stripe-shaped color irregularities or brightness irregularities may also appear.