Australian Consumer Law Prescribed Statement
Our Products come with guarantees that cannot be excluded
under the Australian Consumer Law (“ACL”). You are entitled
to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also
entitled to have the Products repaired or replaced if they fail
to be of acceptable quality and the failure does not amount to a
major failure.
Introduction
This Express Warranty is in addition to other rights or remedies
that You may have under the ACL in relation to your Product.
Definitions
In this Express Warranty:
Express Warranty Terms
Subject to these conditions, Epson Australia offers an Onsite Express Warranty on your Product.
A Stockist who sells a Product to You has no authority from Epson Australia to give You any additional Express Warranty or guarantee in relation to your Product or to make any statement (other than what is contained in the Specifications) about:
Under this Express Warranty, Epson Australia will not be liable for any claimed consequential loss or any indirect or special damage arising from your use of the Product or any breach of this warranty. In particular (but without limitation) Epson Australia excludes any liability for actual or expected loss of revenue or profits, business interruption, loss or corruption of business information or data claimed to arise from your use of the Product.
Epson Australia warrants that your Product will be free from defects in materials or workmanship for one (1) year from the first installation date for SureColor F160, F560, F561, F6200, F6360, F6460, F6460H, F7200, F9200, F9360, F9460, and F9460H or thirty (30) days from the first installation date for F10060 or F10060H extendable up to a maximum of five years. For more information visit Epson CoverPlus site.
This warranty includes all Genuine Parts (excluding Consumables, Consumable Parts and Parts that have reached their rated life) and labour. Consumable Parts must be purchased by You at Epson's then-current prices.
At its discretion, Epson Australia will either repair or replace a Product (with an equivalent model which may be new or re furbished) if it is found, on inspection by Epson or a Service Agent, to have any defect as outlined above. In the event that Epson chooses to replace a Product under this Express Warranty, only the unexpired balance of the Warranty for the replaced Product will apply to the replacement Product.
This Express warranty is limited to those software packages that carry the Epson logo, provided those packages are not modified (other than by an authorised Epson Australia representative). You are responsible for backing-up, or preserving the integrity of software generated data in the course of using the Epson software packages and during technical support. Epson Australia will not be liable for any loss of data arising from repairs or advice given on the use of the Epson provided software or hardware Products.
All warranty claims must be approved by Epson Australia before any warranty service work is performed. No such warranty service work once approved will be performed except by an authorised Service Agent.
Express Warranty Claim Procedure
If You wish to make a claim under this Express Warranty, You must:
If a Service Agent attends to provide On-site warranty service but finds that the reported fault is not directly related to a failure of the Product that is covered by this Express Warranty (including, without limitation, your failure to perform regular user level maintenance as prescribed in the User Manual), You must pay its current service fee and its reasonable return travel and accommodation costs (if applicable) to provide You with On-site service.
Express Warranty Application
This Express Warranty applies only if:
Express Warranty Exclusions
This Express Warranty will not apply if any of the following events occurs
during the Warranty period:
Spare Parts & Consumable Warranty
For Australia, our Products and Spare Parts come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Consumables
Consumables by their nature have a finite life. The Epson warranty against defects in workmanship or materials is for the lesser of a period of 90 days or the rated life of the Consumable as described in the user’s guide or service manual.
In the case of Lamps for projectors, some Lamps carry a specific Express Warranty for a specific period and this is detailed under our standard product warranty terms and conditions where applicable.
Non-Genuine Items
Epson Australia advises that if You use non-genuine Consumables, software, Parts, Consumable Parts or accessories, You may cause damage to your Product that may invalidate this Warranty and You may incur the current cost of Parts, travel and labour for a Service Agent to repair or attempt to repair such damage.
Details of the company giving this Express Warranty
Epson Australia Pty Ltd
Level 1, 3 Talavera Road, Macquarie Park, NSW 2113.
Phone 02 8899 3666
Epson Australia Customer Service: 1300-131-928
Website: www.epson.com.au
Technical Downloads: http://tech.epson.com.au/
Explanatory Notes:
These following notes form Part of Epson's Standard Express Warranty and are to be read in conjunction
with the other terms and conditions of this warranty.
Hours of Operation
Monday through Friday from 8.30am to 6.00pm (AEST), excluding Public Holidays. Epson may change this period
without notice. Upon request and Epson's prior approval, Epson will provide service outside its normal hours
of operation at Epson's then-current field service rates.
Standard Service Response Rate
Epson Australia will use its best efforts to return your telephone request for warranty service within one (1)
business hour of your call, and to provide on-site service within eight (8) business hours of the time that
Epson has determined the service is necessary. These times are targets and not firm guarantees.
On-Site Service Coverage
Epson Australia Pty Limited will perform Onsite Express Warranty repair
work within an 80 kilometre radius from its nearest service
centre, in the following areas; Sydney, Newcastle, Wollongong, Canberra, Melbourne, Hobart, Brisbane, Adelaide and Perth.
Epson Australia is continually focused on improving its geographical service coverage, so please do not hesitate to contact our customer service centre for newly appointed service centres beyond these areas.
Life Expectancy
| SureColor Model | Mechanical Life Rating |
|
F160 F560 F561 F6200 F6360 F6460 F6460H F7200 F9200 F9360 F9460 F9460H F10060 F10060H |
3 Years or 15,000 A4 Pages 3 Years or 10,000 A1 Pages (~5,000 meters square) 3 Years or 10,000 A1 Pages (~5,000 meters square) 5 Years or 35,000 meters square 5 Years or 35,000 meters square 5 Years or 45,000 meters square 5 Years or 45,000 meters square 5 Years or 65,000 meters square 5 Years or 135,000 meters square 5 Years or 135,000 meters square 5 Years or 200,000 meters square 5 Years or 200,000 meters square 5 Years or 2,000,000 meters square 5 Years or 2,000,000 meters square |
