About One Epson

Epson Australia (EAL) has launched a new Business Systems (BS) program across Australia and New Zealand - the One Epson Program. The One Epson Program is designed to deliver enhanced service and protection for customers who buy genuine Epson products through Epson Australia's authorised channel partners.

While this program has multiple objectives, its fundamental and prime goal is to support the ongoing development of a strong multi-tier EAL BS channel consisting of authorised One Epson distributors, Epson System Partners (ESP's), System Integrators (SIs), resellers and end users. In achieving this goal, we can better assure customers benefit from receiving the best solution first time, every time.

The One Epson program ensures partners and end users receive many benefits some of which include;

  • Ensuring Epson genuine product is c-tick compliant
  • Access to EAL BS pre and post sales support
  • Product, driver and firmware updates and access
  • Access to EAL technical resources/consultation
  • Serial number tracking for warranty/support

The One Epson Program encompasses the entire supply chain - including end-users. It is intended to present the channel as a single and cohesive entity consisting of professional organisations each having achieved accreditation and authorisation from EAL.

In order to achieve One Epson authorised status, distributors, ESPs, SIs and resellers must satisfy EAL and, in the case of SIs and resellers their One Epson distributor, of their commitment to adhering to high standards of practice and to purchase Epson product only from within the One Epson channel.

The One Epson program is being implemented in stages that will eventually encompass the entire Business Systems sales channel. The first stage is now complete with Epson Australia appointing its One Epson distribution partners. To view current One Epson partners please go to the One Epson partner page.

For more information please contact your One Epson distributor or contact us at http://www.epson.com.au/pos/contactus/