Epson iPrint Ver 2.0 - Frequently Asked Questions
Q1. Are iWorks files supported by the app?
A1. No
Q2. Can I scan with the app?
A2. Yes (if your printer has a scanner)
Q3. How many web pages can I bookmark?
A3. Up to 10 pages may be bookmarked.
Q4. How much is it?
A4. It's FREE
Q5. What is Epson iPrint?
Q5. It's a fun and easy-to-use photo printing app for the
iPhone, iPad, or iPod touch.
Q6. What is the Web Page Print option?
A6. You can print web pages with this option.
Q7. What is the difference between version 2.0 and 1.3.x?
A7. Version 1.3.x supports printing JPEG files only. Version 2.0 supports the following features:
- Print JPEG, PDF, MS Word, MS Excel, or PowerPoint files.
- Print from Evernote, Dropbox, and Box.Net online storage services.
- Scan with your product using your iPhone, iTouch, or iPad.
- Print web pages.
- Perform product maintenance such as head cleaning and a nozzle check.
Q8. What is the maximum amount of searches the history can display?
A8. 10. If you exceed the maximum, old history will be replaced
with the latest search.
Q9. What is the maximum supported file size?
A9. 1MB
Q10. What print options can I control in the app?
A10. See table below:
| Print Settings | Option |
| Paper Size | * |
| Media Type | * |
| Layout | Borders, Borderless |
| Print quality | Draft, Standard, Best* |
| Paper source | Automatic, ADF |
| Color | Color, Monochrome |
| Copies | Maximum 30 |
| Print Date | Yes, No |
| Printing Range | Start page# to End page# (not supported with image printing) |
| Brightness | -50 to +50 |
| Contrast | -50 to +50 |
| Saturation | -50 to +50 |
* This option is product-dependant. It will display the options that your product supports.
Q11. Where can I find FAQs or online assistance for the app?
A11. Open the app, then tap the information button.
Q12. Where can I get the app?
A12. FREE download from the Apple iTune Store. Download
Now.
Q13. Which Epson printers does the app support?
A13. Epson printers with built-in Wi-Fi. See the list below for supported products:
- Epson Stylus Office TX510FN
- Epson Stylus Office TX600FW
- Epson Stylus Office TX600FW
- Epson Stylus Photo TX700W
- Epson Stylus Photo TX710W
- Epson Stylus Photo TX800FW
- Epson Stylus Photo TX810FW
- Epson Artisan 725
- Epson Artisan 835
- Epson Stylus NX420
- Epson Stylus TX550W
- Epson WorkForce 325
- Epson WorkForce 525
- Epson Workforce 625
- Epson WorkForce 630
- Epson WorkForce 633
- Epson WorkForce 840
- Epson Stylus Photo R2000
- Epson Stylus Photo R3000
Q14. Which devices does Epson iPrint 2.0 iOS support?
A14. Apple's iPhone 4, iPhone 3G, iPhone 3GS, iPad, and iPod
touch (3rd Generation or later).
Q15. Which file type can I save a scanned image to?
A15. JPEG and PDF.
Q16. Which file types are supported by the app?
A16.
- Photo - JPEG
- Document - PDF, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
- Online Storage Service - Evernote, Google
Q17. Which iOS does the app support?
A17. iOS 4.0 or later on an iPhone or iPod touch and iOS 4.2
or later on an iPad.
Q18. Which languages does it support?
A18. It supports: Japanese, English, French, Italian, German,
Spanish, Portuguese, Dutch, Korean, Simplified Chinese, and Traditional Chinese.
Q19. Which maintenance functions are supported?
A19. Head cleaning and a nozzle check.
Q20. Which options are available after I scan a document?
A20.
- Print, email, or Save a file.
- Store the file in an online storage service. The following are supported: Evernote, Dropbox, or Box.net (account required).
- Open the file with another iOS app
Q21. Which printer connection type does it support?
A21. Wi-Fi (Ad hoc is not supported).
Q22. Which scan settings can I select in the app?
The settings are product dependent. The app supports the following: (varies by product)
| Resolution | 75 dpi, 150 dpi, 300 dpi |
| Image type | Color, Grayscale, Black & White |
| Source | Document table, ADF |
| 2-sided scanning | Yes, No |
| Brightness | 0 to 255 |
| Gamma | 1.0, 1.8 |
How Do I?
Q23. How do I print a photo?
Do the following:
1. Connect your iPhone, iPad, or iPod touch to your wireless network.
2. Open the app.
3. Tap the Photos icon, and then select the album that contains the photo you would like to print. Tap the photo to select it.
4. If your printer is selected, tap Print. If your product
is not selected, tap 
,
select your product, then tap Print.
Q24. How do I save my scan?
A24. After you scan your document/photo, tap Save, then select
a location to save the file.
Q25. How do I save my scanned files to an online storage service?
A25. Do the following:
Note: You'll need to have an an online storage service setup before you can save a file to it. Evernote, Dropbox, or Box.net are supported services.
1. Open the app.
2. Tap Scan.
3. Tap Scan, then tap Save.
4. Select Evernote, Dropbox, or Box.net.
Q26. How do I use my product's automatic document feeder (ADF) to scan?
A26. Do the following:
1. Open the app.
2. Tap Scan, then tap .
3. Tap Source, tap ADF, then tap Done.
Q27. How do I view stored photos or documents in the app?
A27. Do the following:
1. Open the app.
2. Tap Photo or Documents, then select your photo or document.
Solving Problems
Q28. Some of my Microsoft Word, Microsoft Excel or Microsoft PowerPoint documents do not print correctly. What should I do?
A28. Sometimes these file types may not display or print correctly,
try converting the file to a PDF, then print it.
Q29. The app doesn't detect my scanner. What should I do?
A29. Try the following:
1. Open the app.
2. Turn your scanner on (make sure it doesn't indicate an error).
3. Tap Scan, then tap .
4. Select your scanner, then tap Done. If you don't see your scanner listed, make sure your mobile device is on the same network as your scanner.
Error Messages
Q30. I get a CD/DVD not set correctly message when I try to print. What should I do?
A30. The app does not support CD/DVD printing. Make sure the
CD/DVD tray/cover is closed prior to printing.
Q31. I get a Cassette tray is not installed correctly message when I print. What should I do?
Q31. Install the cassette tray, then press Start on the printer.
Q32. I get a General Error message when I print. What should do?
Q32. Make sure the printer is online.
Q33. I get a Ink cover open message when I print. What should I do?
A33. Make sure the ink cover and/or the scanner is securely
closed before printing.
Q34. I get a No Scanner Found, No Printer Found, General Error or Communication Error message when I try to scan. What should I do?
A34. Do the following:
1. Open the app.
2. Turn the product on (make sure it doesn't indicate an error and if the product was turned off during printing, cancel the print job).
3. Tap Scan, then tap .
4. Select your product, then tap Done. If you don't see your
product listed, make sure your mobile device is on the same network as your
product.
Q35. I get a Page not printed or Multi-page message when I print. What should I do?
A35. Check the following:
- Make sure there is no paper jammed in the printer.
- Make sure the paper is loaded correctly in the printer.
- Make sure the correct paper size is loaded in the printer.
Q36. I get a Printer Cover message when I print. What should I do?
A36. Make sure all covers on the product are closed before
you print. If that doesn't help, contact Epson support.
Q37. I get a Scanner Cover Open or Scanner Unit Open message when I try to scan. What should I do?
A37. Make sure your product's scanner cover is securely closed.
If that doesn't help, contact Epson support.
Q38. I get a Service Required message when I print. What should I do?
A38. First check that your printer is operational and will
print normally from PC and it has ink. If still unsuccessful, then contact Epson
support for assistance.
Q39. I get an Incorrect Paper Size message when I print. What should I do?
A39. Make sure paper is loaded in the printer and make sure
the correct paper size is selected in the app.
Q40. I get an Out of memory message when I try to scan. What should I do?
A40. Your device does not have enough memory to store the
file. You'll need to free up space on your device to save the file.