Epson CoverPlus On-Site for Large Format Technical Series Printers

Australian Consumer Law Prescribed Statement
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

 

Standard Warranty

Epson CoverPlus

Coverage period
1 Year
Up to 5 Years*
Coverage Type
On-Site
On-Site
Parts
Yes
Yes
Labour
Yes
Yes
Parts replacement including printhead @ End of life
No
Yes
Coverage distance
80 kms from Service Agent
80 kms from Service Agent
Phone response within
8 hrs of Epson being notified
4 hrs of Epson being notified
Priority 1st Queue
No
Yes
Flexibility to transfer service product
No
Yes
Dedicated unlimited telephone support
Yes
Yes
Dedicated unlimited email support
Yes
Yes

*Limits apply to selected models (see details below)

Terms & Conditions

The following conditions are applicable if you have purchased On-Site Epson CoverPlus for any of the following Large Format Technical and CAD Printer models:

  • Epson SureColor T-3000, SureColor T-3200, SureColor T-5000, SureColor T-5200, SureColor T-5200D, SureColor T-7000, SureColor T-7200, SureColor T-7200D, SureColor T3160, SureColor T3160N, SureColor T3160M, SureColor T3460, SureColor T3465, SureColor T5160, SureColor T5160N, SureColor T5160M, SureColor T5460, SureColor T5465, SureColor T5460M
  1. This Epson CoverPlus service provides On-Site service & support coverage for an additional period of time.
  2. On-Site Epson CoverPlus service includes parts (including key components such as print head) and labour.
  3. Coverage period will be mentioned on the Epson CoverPlus certificate provided on purchase.
  4. Coverage provides dedicated unlimited technical phone & email support.
  5. Coverage provides guaranteed phone response within 4 business hours.
  6. Coverage includes priority call queue.
  7. On-Site Epson CoverPlus service is transferable in case of onward sale.
  8. On-Site Epson CoverPlus service does not apply to Epson Quality Refurbished Product / Factory Seconds or Epson product accessories or consumables.
  9. On-Site Epson CoverPlus service cannot be used in conjunction with or to extend the term of any third party extended warranty agreement or service agreement.
  10. On-Site Epson CoverPlus can provide a maximum total coverage of 3 years in the case of the T3160, T3160N, T3160M, T5160, T5160N & T5160M or 5 years in the case of other models (i.e. 5yrs = 1yr warranty + 2 x 2yr Service Packs).
  11. On-Site Epson CoverPlus must be bought within first 12 months of purchase of main unit.
  12. On-Site Epson CoverPlus will cover products within a radius of 80 kms from the nearest authorised service agent, in the following areas;

    Sydney, NSW Central Coast, Newcastle, Wollongong, Canberra, Melbourne, Hobart, Launceston, Brisbane, Cairns, Adelaide, Darwin and Perth.

  13. If the Product is located outside this radius, customer must, either bear the cost and risk of having the Product delivered to and returned from a Service Agent, or pay the Service Agent's reasonable travel and accommodation costs to be provided with On-Site service under this cover.
  14. In case of failure; at its discretion, Epson Australia will either repair or replace a Product.
  15. In the event that Epson chooses to replace a Product under this Epson CoverPlus, only the unexpired balance of the coverage period for the replaced Product will apply to the replacement Product.
  16. On-Site Epson CoverPlus can only be used with a main unit sold by Epson Australia or by a Stockist.
  17. Use of non-genuine Epson consumables may void the benefits of On-Site Epson CoverPlus.
  18. Coverage is conditional on the correct storage of Ink and consumables, the user maintaining current firmware, and performing regular user checks as per the user manual, ensuring that the machine is regularly switched on and allowed to perform its inbuilt cleaning cycles, and that it is installed and operated correctly as per the user manual.
  19. If a Service Agent provides On-Site support or service but finds that any fault is not directly related to a faulty product, you must pay its current service fee and its reasonable travel and accommodation costs on a return basis (if applicable) to provide you with On-Site service.
  20. Any consequential loss or damage claimed to arise from your use of the main unit is not covered under this service product. In particular (but without limitation) Epson Australia will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the main product.

On-Site Epson CoverPlus Claim Process:

  1. Customers calls the Epson support center at 1300-361-054.
  2. Customer will be asked to provide the products serial number and Epson CoverPlus ID. These details need to be on hand at the time of the call.
  3. Call Centre Agent will assess the reported problem.
  4. Call may be escalated to a higher tier of support for further assessment.
  5. Should it be determined that an On-Site repair is required, an Authorised Service Agent will get in touch with the customer.
  6. The Authorised Service Agent with customer's permission will visit the premises next business day, or at a more suitable and convenient time should next day not be possible.

On-Site Epson CoverPlus Exclusions:

Coverage under Epson CoverPlus will not apply if any of the following occurs during the applicable period:

  1. A Product's serial number or any rating label is removed or changed in any way;
  2. A Product is serviced or repaired or modified by anyone other than by an Authorised Service Agent;
  3. You use a Product contrary to the technical or operating environment guidelines recommended in the Epson Australia user guide or manual, or;
  4. A Product's malfunction or failure to perform according to Epson Australia's specifications results from:
  1. Deliberate or accidental damage;
  2. Neglect or modification by or on behalf of an End User;
  3. The use of incorrect voltage or a power surge;
  4. Any form of computer virus;
  5. The use of non-Genuine consumables, software, replacement parts, accessories and/or interfacing; or
  6. Any parts require repair or replacement as a result of normal wear and tear, corrosion or stain.

Non-Genuine Items

If you use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant coverage period, you may damage the Product and may consequently invalidate the service product and you may incur the cost of return travel, labour and parts for a Service Agent to repair or attempt to repair such damage.


Company Details
Epson Australia Pty Ltd
ABN 91 002 625 783
3 Talavera Road, North Ryde, NSW 2113.
Phone +61 2 8899 3666

All Support Calls Phone: 1300 361 054

Website: www.epson.com.au
Technical Downloads: http://tech.epson.com.au/
For CoverPlus expiry dates, visit Registration History page on https://www.clubepson.com.au/register_product/index.asp

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