Epson CoverPlus On-Site for RIPS Printers

Australian Consumer Law Prescribed Statement
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

 

Standard Warranty

Epson CoverPlus

Coverage period
1 Year
Up to 5 Years
Coverage Type
On-Site
On-Site
Parts
Yes
Yes
Labour
Yes
Yes
Parts replacement including printhead @ End of life
No
Yes
Coverage distance
50 kms from Service Agent
50 kms from Service Agent
Phone response (within business hours)
24-48 hrs of Epson being notified
4 hrs of Epson being notified
Priority 1st Queue
No
Yes
Flexibility to transfer service product
No
Yes
Dedicated unlimited telephone support
Yes
Yes
Dedicated unlimited email support
Yes
Yes

Terms & Conditions

The following conditions are applicable if you have purchased a On-Site Epson CoverPlus for any of the following models:

  • Epson WorkForce WF-R5190, WorkForce WF-R5690, WorkForce WF-R8590, WorkForce WF-R8590TC, WorkForce WF-C869R, WorkForce WF-C869RTC
  1. This Epson CoverPlus service provides On-Site service & support coverage for an additional period of time.
  2. On-Site Epson CoverPlus service includes parts and labour including print head.
  3. Coverage period will be mentioned on the Epson CoverPlus certificate provided on purchase.
  4. Coverage provides dedicated unlimited technical phone & email support.
  5. Coverage provides guaranteed response within 4 business hours.
  6. Coverage includes priority call queue.
  7. On-Site Epson CoverPlus service is transferable in case of onward sale.
  8. Epson CoverPlus is not available with Epson product accessories or consumables.
  9. On-Site Epson CoverPlus service cannot be used in conjunction with or to extend the term of any third party extended warranty agreement or service agreement.
  10. Epson CoverPlus must be bought within first 12 months of purchase of main unit, or within 6 months of the purchase of a Quality Refurbished Product / Factory Seconds unit purchased from Epson.
  11. On-Site Epson CoverPlus can provide a maximum total coverage of 5 years (i.e. 5yrs = 1yr warranty + 1 x 4yr Service Packs).
  12. On-Site Epson CoverPlus will cover products within a radius of 50 kms from the General Post Office in the following Australian cities;

    Sydney, Melbourne, Brisbane, Adelaide, Canberra and Perth.

  13. If the Product is located outside this radius, customer must, either bear the cost and risk of having the Product delivered to and returned from a Service Agent, or pay the Service Agent's reasonable travel and accommodation costs to be provided with On-Site service under this cover.
  14. In case of failure; at its discretion, Epson Australia will either repair or replace a Product.
  15. In the event that Epson chooses to replace a Product under this Epson CoverPlus, only the unexpired balance of the coverage period for the replaced Product will apply to the replacement Product.
  16. Epson CoverPlus can be used with a main unit sold by Epson Australia or by a Stockist, or with a Quality Refurbished Product / Factory Seconds unit sold by Epson Australia.
  17. Use of non-genuine Epson consumables may void the benefits of On-Site Epson CoverPlus.
  18. If a Service Agent provides On-Site support or service but finds that any fault is not directly related to a faulty product, you must pay its current service fee and its reasonable travel and accommodation costs on a return basis (if applicable) to provide you with On-Site service.
  19. Any consequential loss or damage claimed to arise from your use of the main unit is not covered under this service product. In particular (but without limitation) Epson Australia will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the main product.

Epson CoverPlus Claim Process:

  1. Customers calls the Epson support center at 1300-361-054.
  2. Customer will be asked to provide the products serial number and Epson CoverPlus ID. These details need to be on hand at the time of the call.
  3. Call Centre Agent will assess the reported problem.
  4. Call may be escalated to a higher tier of support for further assessment.
  5. Should it be determined that an On-Site repair is required, an Authorised Service Agent will get in touch with the customer.
  6. The Authorised Service Agent with customer's permission will visit the premises next business day, or at a more suitable and convenient time should next day not be possible.

Epson CoverPlus Exclusions:

Coverage under On-Site Epson CoverPlus will not apply if any of the following occurs during the applicable period:

  1. A Product's serial number or any rating label is removed or changed in any way;
  2. A Product is serviced or repaired or modified by anyone other than by a Service Agent;
  3. You use a Product contrary to the technical or operating environment guidelines recommended in the Epson Australia user guide or manual;
  4. A component part of your Product, (including but without limitation its waste pads), reaches the end of its service life; or
  5. A Product's malfunction or failure to perform according to Epson Australia's specifications results from:
  1. Deliberate or accidental damage;
  2. Neglect or modification by or on behalf of an End User;
  3. The use of incorrect voltage or a power surge;
  4. Any form of computer virus;
  5. The use of non-Genuine consumables, software, replacement parts, accessories and/or interfacing; or
  6. Any parts require repair or replacement as a result of normal wear and tear, corrosion or stain.

Non-Genuine Items

If you use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant coverage period, you may damage the Product and may consequently invalidate this service product and you may incur the cost of return travel, labour and parts for a Service Agent to repair or attempt to repair such damage.


Company Details
Epson Australia Pty Ltd
ABN 91 002 625 783
3 Talavera Road, North Ryde, NSW 2113.
Phone +61 2 8899 3666

All Support Calls Phone: 1300 361 054

Website: www.epson.com.au
Technical Downloads: http://tech.epson.com.au/
For CoverPlus expiry dates, visit Registration History page on https://www.clubepson.com.au/register_product/index.asp

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