Epson CoverPlus Exchange for Scanners

Australian Consumer Law Prescribed Statement
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

 

Standard Warranty

Epson CoverPlus

Coverage period
1 Year
Up to 3 Years
Coverage Type
Return to Base
Exchange
Parts
Yes
Yes - Product Exchanged
Labour
Yes
Yes - Product Exchanged
Coverage Distance
N/A
Aust Wide Courier Pick Up
Phone response (within business hours)
24-48 hrs of Epson being notified
8 hrs of Epson being notified
Priority 1st Queue
No
Yes
Dedicated unlimited telephone support
Yes
Yes
Dedicated unlimited email support
Yes
Yes

Terms & Conditions

The following conditions are applicable if you have purchased Epson CoverPlus Exchange for any of the following scanner models:

Perfection V550 Photo, Perfection V600 Photo, Perfection V800 Photo, GT-1500, WorkForce DS-520, WorkForce DS-560, WorkForce DS-860, Perfection V39, Perfection V370, WorkForce DS-40, Expression 11000XL, WorkForce DS-70000, WorkForce DS-7500.

  1. This Epson CoverPlus service pack provides an additional two years cover over the standard warranty.
  2. This Epson CoverPlus service enhances the coverage type from Return to Base to Exchange service.
  3. Exchange coverage commences from actual purchase date of main unit.
  4. Epson CoverPlus must be bought within first 12 months of purchase of main unit, or within 6 months of the purchase of a Quality Refurbished Products / Factory Seconds unit purchased from Epson.
  5. This Epson CoverPlus service makes customer eligible for replacement of their faulty unit with a functional equivalent; one of like & quality.
  6. Customers must remove & re-install the product at their own expense.
  7. Epson will arrange a separate courier to pick up the faulty unit.
  8. Customer is responsible for packing the faulty unit in the box in which the replacement unit will be supplied.
  9. Exchange or replaced product will assume the remaining coverage period under the service pack.
  10. Epson's liability for replacement of product will not exceed the original retail selling price of the scanner.
  11. This Epson CoverPlus service is not transferable.
  12. Epson CoverPlus is not available with Epson product accessories or consumables.
  13. This Epson CoverPlus service cannot be used in conjunction with or to extend the term of any third party extended warranty agreement, or service agreement.
  14. Epson CoverPlus can be used with a main unit sold by Epson Australia or by a Stockist, or with a Quality Refurbished Product / Factory Seconds unit sold by Epson Australia.
  15. Use of non-genuine Epson consumables may void the benefits of Epson CoverPlus service.
  16. Any consequential loss or damage claimed to arise from your use of the main unit is not covered under this service product. In particular (but without limitation) Epson Australia will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the main product.

Epson CoverPlus Claim Process:

If you wish to utilise the services & support under Epson CoverPlus; you must do the following:

  1. Call the support centre at 1300-361-054.
  2. Let the agent know that you have purchased an Epson CoverPlus Exchange Service Pack.
  3. Customer will be routed to technical engineer who will try to resolve the issue on the phone.
  4. Provide the scanner model details & the serial number to the engineer.
  5. If unresolved the technical engineer will log the case for the shipment of replacement product.

Epson CoverPlus Exclusions:

Coverage under Epson CoverPlus will not apply if any of the following occurs during the applicable period:

  1. A Product's serial number or any rating label is removed or changed in any way;
  2. A Product is serviced or repaired or modified by anyone other than by an Authorised Service Agent;
  3. You use a Product contrary to the technical or operating environment guidelines recommended in the Epson Australia user guide or manual;
  4. A component part of your Product, reaches the end of its service life; or
  5. A Product's malfunction or failure to perform according to Epson Australia's specifications results from:
  1. Deliberate or accidental damage;
  2. Neglect or modification by or on behalf of an End User;
  3. The use of incorrect voltage or a power surge;
  4. Any form of computer virus;
  5. The use of non-Genuine consumables, software, replacement parts, accessories and/or interfacing; or
  6. Any parts require repair or replacement as a result of normal wear and tear, corrosion or stain.

Non-Genuine Items

If you use non-Genuine Consumables, software, replacement parts or accessories in or with your Product during the relevant coverage period, you may damage the Product and may consequently invalidate the service coverage.

Company Details
Epson Australia Pty Ltd
ABN 91 002 625 783
3 Talavera Road, North Ryde, NSW 2113.
Phone +61 2 8899 3666

All Support Calls Phone: 1300 361 054

Website: www.epson.com.au
Technical Downloads: http://tech.epson.com.au/
For CoverPlus expiry dates, visit Registration History page on https://www.clubepson.com.au/register_product/index.asp

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Terms & Conditions