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Epson iPrint for Android - Frequently Asked Questions

Epson® iPrint for Android allows you to print quality photos wirelessly from your Android phone or device to Epson's range of Wi-Fi-enabled printers. Simply visit the Android Market and download Epson iPrint for Android - it's free.

Epson iPrint for Android allow you to print photos is also allows you to print documents and webpages. Access, print and save your files on your device and you can also scan your files to your device or send via email

Epson iPrint for Android allows you to print anytime to your nearby wireless Epson printer.

Key Features

  • Print, scan, and share directly from your Android device
  • Print photos, PDFs and Microsoft Office documents such as Word, Excel and PowerPoint
  • Print your email attachments and stored files
  • Access and print your online files from Box.net, Dropbox and Evernote
  • Use the built-in web browser to find the webpage you want to print
  • Configure your print options including paper size and type, number of copies and page range.
  • Scan from your Epson all-in-one and share your file (save to your device, send via email or save online)
  • Check your printer's status and ink levels
  • Get help with a built-in FAQ section

Advanced Features

  • Choose and print multiple photos
  • Print with and without borders
  • Switch between colour or monochrome printing
  • Choose from different scanning resolutions and image types
  • Optimize print quality
  • Buy ink and supplies for your printer

Epson iPrint for Android makes printing easy and convenient. Print directly to a wide variety of Epson printers within your wireless network.

Epson Printers Supported*

  • View the list of printers and then click on the model of printer for more details.

    *Not all models may be available in your country.

 

 

QUESTIONS:
Error Messages
1.    I get a CD/DVD not set correctly message when I try to print. What should I do?
2.    I get a Cassette tray is not installed correctly message when I print. What should I do?
3.    I get a Ink cover open message when I print. What should I do?
4.    I get a Page not printed or Multi-page message when I print. What should I do?
5.    I get a No Scanner Found, No Printer Found, General Error or Communication Error message when I try to scan. What should I do?
6.    I get a Printer Cover message when I print. What should I do?
7.    I get a Scanner Cover Open or Scanner Unit Open message when I try to scan. What should I do?
8.    I get a Service Required message when I print. What should I do?
9.    I get an Incorrect Paper Size message when I print. What should I do?
10.  I get an Out of memory message when I try to scan. What should I do?
11.  I see the message Error while writing when I try to save a photo to a memory card or USB drive that is connected to my product. What should I do?

How To
1.    How do I print web pages with the app?
2.    How do I view stored photos in the app?
3.    How can I print documents from an Online Storage service with the app?
4.    How do I install Epson Creative Print from Epson iPrint?
5.    How do I print content in my Google Drive account?
6.    How do I use my product's automatic document feeder (ADF) to scan?
7.    What are the Local, Manual IP and Remote options in the Select Printer menu?
8.    How do I print to a Remote Printer?
9.    How do I save my scanned files to an online storage service?
10.  How do I save my scan?
11.  How do I print a photo

Product Information
1.    Can I scan with the app?
2.    How many web pages can I bookmark?
3.    Does the app have any limitations?
4.    What are the Local, Manual IP and Remote options in the Select Printer menu?
5.    What does the More Apps option do?
6.    What is Epson iPrint?
7.    Which devices does Epson iPrint support?
8.    What is the maximum supported file size?
9.    Which connection type should I use with Epson iPrint?
10.  What does the Access to Memory Device option do?
11.  Which Epson printers does the app support?
12.  Which file type can I save a scanned image to?
13.  Which file types are supported by the app?
14.  Which options are available after I scan a document?
15.  Will the Print Settings I select in either Epson Creative Print or Epson iPrint apply to both apps at the same time?
16.  Which print options can I control in the app?
17.  Which scan settings can I select in the app?

Solve a Problem
1.    Some of my Microsoft Word, Microsoft Excel or Microsoft PowerPoint documents do not print correctly. What should I do?
2.    Epson iPrint displays a login page when I try to print a webpage. What should I do? UPDATE
3.    I can't open my PowerPoint presentation in iPrint. What should I do?
4.    The app doesn't detect my scanner. What should I do?
5.    When I use the Web Page Print option, part of the header or Web page does not print. What should I do?

ANSWERS:
Error Messages
1.    I get a CD/DVD not set correctly message when I try to print. What should I do?
      The app does not support CD/DVD printing. Make sure the CD/DVD tray/cover is closed prior to printing.
 
_____________         ____________
 
2.    I get a Cassette tray is not installed correctly message when I print. What should I do?
      Install the cassette tray, then press Start on the printer.
 
_____________         ____________
 
3.    I get a Ink cover open message when I print. What should I do?
      Make sure the ink cover and/or the scanner is securely closed before printing.
 
_____________         ____________
 
4.    I get a Page not printed or Multi-page message when I print. What should I do?
      Check the following:

  • Make sure there is no paper jammed in the printer.
  • Make sure the paper is loaded correctly in the printer.
  • Make sure the correct paper size is loaded in the printer.
 
_____________         ____________
 
5.    I get a No Scanner Found, No Printer Found, General Error or Communication Error message when I try to scan. What should I do?
      Do the following:
  1. Open the app.


  2. Turn the product on (make sure it doesn't indicate an error and if the product was turned off during printing, cancel the print job).


  3. Tap Scan, tap then tap .


  4. Select your product, then tap Done. If you don't see your product listed, make sure your mobile device is on the same network as your product.

    Note: If you don't know the name of the network that your printer is connected to, print a Network Status Sheet from the printer's control panel. The network name will be on the sheet.
 
_____________         ____________
 
6.    I get a Printer Cover message when I print. What should I do?
      Make sure all covers on the product are closed before you print. If that doesn't help, contact Epson support.
 
_____________         ____________
 
7.    I get a Scanner Cover Open or Scanner Unit Open message when I try to scan. What should I do?
      Make sure your product's scanner cover is securely closed. If that doesn't help, contact Epson support.
 
_____________         ____________
 
8.    I get a Service Required message when I print. What should I do?
      Contact Epson support for assistance.
 
_____________         ____________
 
9.    I get an Incorrect Paper Size message when I print. What should I do?
      Make sure paper is loaded in the printer and make sure the correct paper size is selected in the app.
 
_____________         ____________
 
10.  I get an Out of memory message when I try to scan. What should I do?
      Your device does not have enough memory to store the file. You'll need to free up space on your device to save the file.
 
_____________         ____________
 
11.  I see the message Error while writing when I try to save a photo to a memory card or USB drive that is connected to my product. What should I do?
      Set up the File Sharing feature by doing the following on your product's control panel: Setup > File Sharing Setup, then Wi-Fi/Network.
 
_____________         ____________
 

How To
1.    How do I print web pages with the app?
     

Do the following:

Note: Steps may vary on different devices.

  1. Start a web browser app or Safari (iOS) and open the web page you want to print.
  2. Do one of the following:
    • Android: Select , then .
    • iOS: Select , then (you may need to scroll to find the icon).
  3. Select to modify any print settings.
  4. Select Print.
>
 
_____________         ____________
 
2.    How do I view stored photos in the app?
      Do the following:
  1. Open the app

  2. Tap Photo or Saved Documents, then select your photo.
 
_____________         ____________
 
3.    How can I print documents from an Online Storage service with the app?
      Do the following:

  1. Make sure your mobile device and printer are connected to the same Network (SSID).
  2. Launch the app.
  3. Tap Online Storage.
  4. Tap your Online Storage service.
  5. Sign into your account.
  6. Select a document to print.
  7. Tap , then make sure your printer is selected.
  8. Tap Done.
  9. Tap Print.
 
_____________         ____________
 
4.    How do I install Epson Creative Print from Epson iPrint?
      From iPrint, tap More Apps, then Install. You'll be taken to the Epson Creative Print page in Google Play, then select Install.
 
_____________         ____________
 
5.    How do I print content in my Google Drive account?
      Do the following:

  1. Make sure your mobile device and printer are connected to the same Network (SSID).


  2. Open the app.


  3. Select your printer if it is not selected.


  4. Tap Online Storage.


  5. Tap Google Drive.


  6. Sign into Google.


  7. Open the folder and the document you would like to print.


  8. Tap Print.
 
_____________         ____________
 
6.    How do I use my product's automatic document feeder (ADF) to scan?
      Do the following:

  1. Open the app.


  2. Tap Scan, tap then tap .


  3. Tap Source, tap ADF, then tap Done.
 
_____________         ____________
 
7.    What are the Local, Manual IP and Remote options in the Select Printer menu?
      See below.

Local This option lets you print to a printer connected to your current network.
Manual IP This option lets you print to a printer that's on your local network by entering its IP address.
Remote This option lets you print to a Epson Connect-enabled printer that's been set up with Epson Connect.

For information on Epson Connect solutions or supported products, see our Epson Connect Solutions page.
 
_____________         ____________
 
8.    How do I print to a Remote Printer?
      Follow the steps below:
  1. Launch the app.
  2. Tap the Maintenance button.
  3. Tap Printer, Remote, then Add.
  4. Select the Printer name from the list.
  5. Tap Next
 
_____________         ____________
 
9.    How do I save my scanned files to an online storage service?
      Do the following:

Note: You'll need to have an an online storage service setup before you can save a file to it. Evernote, Google Drive, Dropbox, Box.net or Microsoft SkyDrive are supported services.

  1. Open the app.


  2. Tap Scan.


  3. Tap Scan, then tap Save.


  4. Select Evernote, Google Drive, Dropbox, Box.net or Microsoft SkyDrive.
 
_____________         ____________
 
10.  How do I save my scan?
      Do the following:

  1. Scan your document or photo.


  2. Tap Save.

  3. Select a folder to save the file.


  4. Tap Enter.


  5. Tap Save.
 
_____________         ____________
 
11.  How do I print a photo
      Try the following:
  1. Connect your Android device to your wireless network.


  2. Open the app.


  3. Tap the Photos icon, and then select the album that contains the photo you would like to print. Tap the photo to select it. Then tap Next


  4. If your printer is selected, tap Print. If your product is not selected, tap , then tap , select your product, then tap Print.
 
_____________         ____________
 

Product Information
1.    Can I scan with the app?
      Yes (if your product is supported).
 
_____________         ____________
 
2.    How many web pages can I bookmark?
      10
 
_____________         ____________
 
3.    Does the app have any limitations?
      Yes, the app can not perform a rotational display.
 
_____________         ____________
 
4.    What are the Local, Manual IP and Remote options in the Select Printer menu?
      See below.

Local This option lets you print to a printer connected to your current network.
Manual IP This option lets you print to a printer that's on your local network by entering its IP address.
Remote This option lets you print to a Epson Connect-enabled printer that's been set up with Epson Connect.

For information on Epson Connect solutions or supported products, see our Epson Connect Solutions page.
 
_____________         ____________
 
5.    What does the More Apps option do?
      It makes it easy to install other Epson recommended Apps from Google Play.
 
_____________         ____________
 
6.    What is Epson iPrint?
      It's a fun and easy-to-use photo printing app for an Android device.
 
_____________         ____________
 
7.    Which devices does Epson iPrint support?
      Any Android Smartphone/Tablet PC with Android OS 4.1 or later.
 
_____________         ____________
 
8.    What is the maximum supported file size?
      20MB
 
_____________         ____________
 
9.    Which connection type should I use with Epson iPrint?
      It supports Wi-Fi with Infrastructure mode or Wi-Fi Direct connection.
 
_____________         ____________
 
10.  What does the Access to Memory Device option do?
      You can copy photos to and from a memory card or smart device to your product's USB port or memory card slot(s).

Note: Only JPG files are supported.
 
_____________         ____________
 
11.  Which Epson printers does the app support?
     

For information on Epson Connect solutions or supported products, see our Epson Connect Printer Compatibility Chart page.
 
_____________         ____________
 
12.  Which file type can I save a scanned image to?
      JPEG and PDF.
 
_____________         ____________
 
13.  Which file types are supported by the app?
      See list below:-

Photo   -   JPEG
Document   -   PDF, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
Online Storage Service   -   Evernote, Google Drive, Dropbox, Box.net, and Microsoft SkyDrive
 
_____________         ____________
 
14.  Which options are available after I scan a document?
      You can do the following:

  • Print, Mail, or Save a file.
  • Store the file in an online storage service. The following are supported: Evernote, Dropbox, Google Docs, Box.net and Microsoft SkyDrive (account required).
  • Open the file with another Android app.
 
_____________         ____________
 
15.  Will the Print Settings I select in either Epson Creative Print or Epson iPrint apply to both apps at the same time?
      No. You'll need to select the Print Settings in each app individually.
 
_____________         ____________
 
16.  Which print options can I control in the app?
      See below:

Print Settings Option
Paper size *
Media type *
Layout Borders, Borderless
Print quality Draft, Standard, Best*
Paper source Automatic, ADF (Advanced setting)
Color Color, Monochrome (Advanced setting)
Copies Maximum 30
Print Date Yes, No
Printing Range Start page# to End page# (not supported with image printing)
Brightness -50 to +50
Contrast -50 to +50
Saturation -50 to +50


* This option is product-dependant. It will display the options that your product supports.
 
_____________         ____________
 
17.  Which scan settings can I select in the app?
      The settings are product dependent. The app supports the following: (varies by product)

Resolution 75 dpi, 150 dpi, 300 dpi
Image type Color, Grayscale, Black & White
Source Document table, ADF
2-sided scanning Yes, No
Brightness 0 to 255
Gamma 1.0, 1.8
 
_____________         ____________
 

Solve a Problem
1.    Some of my Microsoft Word, Microsoft Excel or Microsoft PowerPoint documents do not print correctly. What should I do?
      Sometimes these file types may not display or print correctly, try converting the file to a PDF, then print it.
 
_____________         ____________
 
2.    Epson iPrint displays a login page when I try to print a webpage. What should I do? UPDATE
     

It is no longer possible to access Box Online Storage using Epson iPrint with Android 4.4 (KitKat) or below. What is the reason? - UPDATE

Box Online Storage has recently strengthened its security and now accessing Box Online Storage from Epson iPrint is restricted if you are using Android version 4.4 or below.

We recommend updating to Android OS 5.x or later, alternatively use an Android 5.x or later device.

For further details about Box's disabling this, please click on the link below:

 
_____________         ____________
 
3.    I can't open my PowerPoint presentation in iPrint. What should I do?
      Save your presentation as a PDF instead of a .ppt or .pptx file. The .ppt or .pptx file types are not compatible with the app.
 
_____________         ____________
 
4.    The app doesn't detect my scanner. What should I do?
      Try the following:
  1. Open the app.


  2. Turn your scanner on (make sure it doesn't indicate an error).


  3. Tap Scan, tap , then tap .


  4. Select your scanner, then tap Done. If you don't see your scanner listed, make sure your mobile device is on the same network as your scanner.
 
_____________         ____________
 
5.    When I use the Web Page Print option, part of the header or Web page does not print. What should I do?
      This is caused by the format of the web page and therefore cannot be changed.
 
_____________         ____________
 
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