Australian Consumer Law Prescribed Statement
Our Products come with guarantees that cannot be excluded
under the Australian Consumer Law (“ACL”). You are entitled
to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also
entitled to have the Products repaired or replaced if they fail
to be of acceptable quality and the failure does not amount to a
major failure.
Introduction
This Express Warranty is in addition to other rights or remedies
that You may have under the ACL in relation to your product.
Definitions
In this Express Warranty:
Express Warranty Terms
Epson Australia offers an Onsite Express Warranty on your Product subject
to the following conditions.
Epson Australia warrants that your Product will be free from any defect in materials or workmanship for one (1) year (or, in case of a Quality Refurbished Product, for six (6) months) after your Purchase Date.
At its discretion, Epson Australia will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant Express Warranty period.
A Stockist who sells a Product to you has no authority from Epson Australia to give you any additional Express Warranty or guarantee in relation to your Product or to make any statement (other than what is contained in the Specifications) about:
Epson Australia will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) Epson Australia will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.
Express Warranty Claim Procedure
If you wish to make a claim under this Express Warranty, you must
do the following:
Express Warranty Application
This Express Warranty applies only:
Express Warranty Exclusions
This Express Warranty will not apply if any of the following occurs
during the applicable Express Warranty period stated above:
Non-Genuine Items
If you use non-Genuine Consumables, software, replacement parts
or accessories in or with your Product during the relevant Express Warranty
period, you may damage the Product and may consequently invalidate
this Express Warranty and you may incur the cost of return travel,
labour and parts for a Service Agent to repair or attempt to repair
such damage.
Spare Parts
Spare parts provided as a result of a repair of your Product under warranty or Epson CoverPlus or purchased by you outside of warranty are provided with an Express Warranty under the same terms and conditions of the Express Warranty for the Product in which they are installed and are covered for a period of 90 days or the remaining Express Warranty or remaining Epson CoverPlus period, whichever is longer subject to being installed by an Epson Authorised Service Agent.
Details of the company giving this Express Warranty
Epson Australia Pty Ltd
Level 1, 3 Talavera Road, North Ryde, NSW 2113.
Phone 02 8899 3666
Epson Australia Customer Service: 1300-361-054
Website: www.epson.com.au
Technical Downloads: http://tech.epson.com.au/
Explanatory Notes
Hours of Operation
Monday through Friday from 8.30am to 6.00pm (AEST)
Standard Service Response Rate
Epson Australia Pty Ltd offers a Next Business Day response
time on normal business days for Express Warranty repair work on all WorkForce Pro RIPS.
*Epson Australia Pty Limited will perform Onsite Express Warranty repair work within an 50-kilometre radius from the following capital cities
For locations not listed, you can (at your cost) return the device to your closest Authorised Service Agent for repair, or arrange for the Service Agent to visit your office (travel and accommodation costs apply) for on-site repair.
Epson Australia is continually focused on improving it's geographical service coverage, so please do not hesitate to contact our customer service centre for newly appointed service centres beyond these areas.