Australian Consumer Law Prescribed Statement
Our Products come with guarantees that cannot be excluded
under the Australian Consumer Law (“ACL”). You are entitled
to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also
entitled to have the Products repaired or replaced if they fail
to be of acceptable quality and the failure does not amount to a
major failure.
Introduction
This Express Warranty is in addition to other rights or remedies
that You may have under the ACL in relation to your product.
Definitions
In this Express Warranty:
Express Warranty Terms
Epson Australia offers an Onsite Express Warranty on your Product subject
to the following conditions.
Epson Australia warrants that your Product will be free from any defect in materials or workmanship for one (1) year (or, in case of a Quality Refurbished Product, for six (6) months months unless otherwise advised by Epson) after your Purchase Date.
At its discretion, Epson Australia will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant Express Warranty period.
A Stockist who sells a Product to you has no authority from Epson Australia to give you any additional Express Warranty or guarantee in relation to your Product or to make any statement (other than what is contained in the Specifications) about:
Epson Australia will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) Epson Australia will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.
Express Warranty Claim Procedure
If you wish to make a claim under this Express Warranty, you must
do the following:
Express Warranty Application
This Express Warranty applies only:
Express Warranty Exclusions
This Express Warranty will not apply if any of the following occurs
during the applicable Express Warranty period stated above:
Non-Genuine Items
If you use non-Genuine Consumables, software, replacement parts
or accessories in or with your Product during the relevant Express Warranty
period, you may damage the Product and may consequently invalidate
this Express Warranty and you may incur the cost of return travel,
labour and parts for a Service Agent to repair or attempt to repair
such damage.
Details of the company giving this Express Warranty
Epson Australia Pty Ltd
Level 1, 3 Talavera Road, North Ryde, NSW 2113.
Phone 02 8899 3666
Epson Australia Customer Service: 1300-131-928
Website: www.epson.com.au
Technical Downloads: http://tech.epson.com.au/
Explanatory Notes
Hours of Operation
Monday through Friday from 8.30am to 6.00pm (AEST)
Standard Service Response Rate
Epson Australia Pty Ltd offers an eight (8) working hour response
time on normal business days for Express Warranty repair work on all Large
Format Printers, except the SureColor P800.
*SureColor P800 and P906 are covered by a "next business day" onsite
Express Warranty in major capital cities.
On-Site Service Coverage
Epson Australia Pty Limited will perform Onsite Express Warranty repair
work within an 80 kilometre radius from its nearest service
centre, in the following areas; Sydney, Newcastle, Wollongong, Canberra, Melbourne, Hobart, Brisbane, Adelaide, Perth, and Wagga Wagga.
Epson Australia is continually focused on improving its geographical service coverage, so please do not hesitate to contact our customer service centre for newly appointed service centres beyond these areas.
Spare Parts
Spare parts other than Print Heads provided as a result of a repair of your Product under warranty or Epson CoverPlus or purchased by you outside of warranty are provided with an Express Warranty under the same terms and conditions of the Express Warranty for the Product in which they are installed and are covered for a period of 90 days or the remaining Express Warranty or remaining Epson CoverPlus period, whichever is longer and subject to being installed by an Epson Authorised Service Agent.
In the case of Print Heads that are provided free of charge under warranty or Epson CoverPlus as a result of a repair of your Product are provided with an Express Warranty under the same terms and conditions of the Express Warranty for the Product in which they are installed and are covered for a period of 90 days or the remaining Express Warranty or remaining CoverPlus period, whichever is longer and subject to being installed by an Epson Authorised Service Agent.
In the case of Print Heads that are purchased by you for the purpose of a repair of your Product they are provided with an Express Warranty under the same terms and conditions of the Express Warranty for the Product in which they are installed and are covered for a period of 12 months or the remaining Express Warranty or remaining CoverPlus period, whichever is longer and subject to the following conditions:
Life Expectancy
Product | Mechanical Life Rating |
SP-3880 SC-P800 SC-P906 SP-4900 SC-P5070 SC-P5360 |
3 years or 12,000 A2 Pages 5 years or 20,000 A2 Pages 5 years or 20,000 A2 Pages 5 years or 25,000 A2 Pages 5 years or 25,000 A2 Pages 5 years or 25,000 A2 Pages |
SP-7700 SP-7880 SP-7890 SP-7900 SP-W7900 |
5 years or 40,000 A1 Pages 5 years or 40,000 A1 Pages 5 years or 40,000 A1 Pages 5 years or 40,000 A1 Pages 5 years or 40,000 A1 Pages |
SC-P6070 SC-P7070 SC-P7560 SC-P6560D |
5 years or 40,000 A1 Pages 5 years or 40,000 A1 Pages 5 years or 44,500 A1 Pages 5 years or 49,500 A1 Pages |
SP-9700 SP-9880 SP-9890 SP-9900 |
5 years or 16,000 B0 Pages 5 years or 16,000 B0 Pages 5 years or 16,000 B0 Pages 5 years or 16,000 B0 Pages |
SC-P8070 SC-P9070 SC-P9560 SC-P10070 SC-P8560D & P8560DL |
5 years or 16,000 B0 Pages 5 years or 16,000 B0 Pages 5 years or 18,000 B0 Pages 5 years or 18,000 B0 Pages 5 years or 20,000 B0 Pages |
SP-11880 SC-P20070 |
5 years or 18,000 B0 Pages 5 years or 18,000 B0 Pages |