Australian Consumer Law Prescribed Statement
Our Products come with guarantees that cannot be excluded
under the Australian Consumer Law (“ACL”). You are entitled
to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also
entitled to have the Products repaired or replaced if they fail
to be of acceptable quality and the failure does not amount to a
major failure.
Introduction
This Express Warranty is in addition to other rights or remedies
that You may have under the ACL in relation to your product.
Definitions
In this Express Warranty:
Express Warranty Terms
Epson Australia offers an Onsite Express Warranty on your Product subject to the following conditions.
Epson Australia warrants that your Product will be free from any defect in materials or workmanship for one (1) year (or, in case of a Quality Refurbished Product, for six (6) months unless otherwise advised by Epson) after your Purchase Date, extendable up to a maximum of five years. For more information please visit the Epson CoverPlus Site.
At its discretion, Epson Australia will either repair or replace your Product, if it is found on inspection by Epson or a Service Agent to have any such defect within the relevant Express Warranty period.
A Stockist who sells a Product to you has no authority from Epson Australia to give you any additional Express Warranty or guarantee in relation to your Product or to make any statement (other than what is contained in the Specifications) about:
Epson Australia will not be liable for any consequential loss or damage claimed to arise from your use of the Product. In particular (but without limitation) Epson Australia will not be liable for actual or expected revenue loss or for any corruption or loss of data claimed to arise from your use of the Product.
Express Warranty Claim Procedure
If you wish to make a claim under this Express Warranty, you must do the following:
Express Warranty Application
This Express Warranty applies only if:
Express Warranty Exclusions
This Express Warranty will not apply if any of the following events occurs
during the Warranty period:
Non-Genuine Items
Epson Australia advises that if you use non-genuine Consumables, software, Parts, Consumable Parts or
accessories, you may cause damage to your Product that may invalidate this Warranty and you may incur
the current cost of Parts, travel and labour for a Service Agent to repair or attempt to repair such damage.
Details of the company giving this Express Warranty
Epson Australia Pty Ltd
Level 1, 3 Talavera Road, North Ryde, NSW 2113.
Phone 02 8899 3666
Epson Australia Customer Service: 1300-131-928
Website: www.epson.com.au
Technical Downloads: http://tech.epson.com.au/
Explanatory Notes:
These following notes form part of Epson's Standard Express Warranty and are to be read in conjunction
with the other terms and conditions of this warranty.
Hours of Operation
Monday through Friday from 8.30am to 6.00pm (AEST), excluding Public Holidays. Epson may change this period
without notice. Upon request and Epson's prior approval, Epson will provide service outside its normal hours
of operation at Epson's then-current field service rates.
Standard Service Response Rate
Epson Australia Pty Ltd offers an eight (8) working hour response time on normal business days for Express Warranty repair work on all Large Format Printers
Spare Parts
Spare parts other than Print Heads provided as a result of a repair of your Product under warranty or Epson CoverPlus or purchased by you outside of warranty are provided with an Express Warranty under the same terms and conditions of the Express Warranty for the Product in which they are installed and are covered for a period of 90 days or the remaining Express Warranty or remaining Epson CoverPlus period, whichever is longer and subject to being installed by an Epson Authorised Service Agent.
In the case of Print Heads that are provided free of charge under warranty or Epson CoverPlus as a result of a repair of your Product are provided with an Express Warranty under the same terms and conditions of the Express Warranty for the Product in which they are installed and are covered for a period of 90 days or the remaining Express Warranty or remaining CoverPlus period, whichever is longer and subject to being installed by an Epson Authorised Service Agent.
In the case of Print Heads that are purchased by you for the purpose of a repair of your Product they are provided with an Express Warranty under the same terms and conditions of the Express Warranty for the Product in which they are installed and are covered for a period of 12 months or the remaining Express Warranty or remaining CoverPlus period, whichever is longer and subject to the following conditions:
On-Site Service Coverage
Epson Australia Pty Limited will perform Onsite Express Warranty repair work within an 80 kilometre radius from its nearest service centre, in the following areas; Sydney, Newcastle, Wollongong, Canberra, Melbourne, Hobart, Brisbane, Cairns, Adelaide, Perth and Wagga Wagga.
Epson Australia is continually focused on improving its geographical service coverage, so please do not hesitate to contact our customer service centre for newly appointed service centres beyond these areas.